Contact SecureVPN Support

Real humans, 24/7. Whether it is setup, billing, a slow server or an account question, tell us once and we route it to the right specialist — with a first reply in hours, not days.

24/7 support, every day
First reply within hours
30-day money-back guarantee
No-logs & encrypted in transit
All systems operational

Choose how you want help

Fastest paths first. Most questions are answered on the spot by the guides below — the rest reach a specialist through one smart form.

Message our support team

Typical first reply: a few hours

Send one message and a real specialist replies — with the technical detail needed to actually fix it. Available 24/7.

Open the contact form

Self-help guides

Instant — no waiting

Setup walkthroughs, speed fixes and troubleshooting for every device. Most issues are solved here in a minute.

Browse setup & guides

Check & diagnose

Live tools

Confirm your IP is hidden and your connection is protected before you even write in — often that is the whole answer.

Run the IP check

What to expect

No dead-end chatbots and no ticket black holes. Here is exactly how we handle your message.

⏱ Response times

First reply within a few hours in most cases, guaranteed within 24 hours — 24/7, including weekends and holidays.

🙈 Your privacy is protected

Our agents can’t see your browsing or real IP, we keep no activity logs, and we’ll never ask for your account password. Your message is encrypted in transit.

💸 Not satisfied? Get your money back

Every plan has a 30-day money-back guarantee. Start a refund and we’ll handle it — no downgrade pressure.

🎯 Routed to the right team

One form covers everything — technical, billing, account, business, press and security. Pick a topic and it goes straight to the specialists:

Business / bulk Volume licensing & partnerships
Press & media Interviews, assets, statements
Privacy / abuse Security reports & legal requests

📧 Prefer plain email?

Write to [email protected] — the same team, the same fast reply.

Send us a message

Tell us what’s going on. Fields marked * are required — the rest just help us solve it faster.

Contact SecureVPN support

Your name

Your email We reply here. Use the address on your account if you have one.

What’s it about?

Urgency (optional)

Subject

How can we help?

Sent over an encrypted connection. We can’t see your traffic, and we never sell or share your details.

Contact & support FAQ

How fast will I get a reply?

Email and contact-form messages get a first human reply within a few hours in most cases, and always within 24 hours — our support team works around the clock, every day of the year.

Do you offer a refund if I am not happy?

Yes. Every SecureVPN plan includes a 30-day money-back guarantee. Choose "Billing, refund or payment" on the form (or use the Start a refund button) and we will process a full refund — no arguing, no forced downgrades.

Can your support team see my browsing or real IP?

No. SecureVPN keeps no activity logs, and our support agents cannot see the sites you visit or your real IP address. Your message to us travels over an encrypted HTTPS connection, and we never ask for your account password.

Is there a phone number?

We do not offer phone support — like every major VPN, it is not the fastest or most secure way to help you. Our 24/7 email and contact form reach a real specialist who can see the technical details needed to fix your issue.

My connection is slow or dropping. What should I include?

Pick "Connection or technical issue" and the form will capture your device, app version and browser automatically. Add the server or country you connect to and roughly when the problem started — that lets us skip the back-and-forth and solve it in the first reply.

How do I reach the business, press or abuse team?

One form handles everything. Select the matching topic — Business, Press & media, or Privacy/security/abuse — and your message is routed straight to the right team instead of a general queue.

Not a member yet?

Protect your connection today — and remember, every plan is backed by a 30-day money-back guarantee.

See plans & pricing