1. Information Collection
1.1 Types of Information: We collect personal information that you deliberately provide, such as name, email address, and contact details when creating an account or requesting support. For some products, data collection may differ. We do not collect entry and exit IP addresses of internet traffic.
1.2 Technical Information: When using the VPN application, technical information may be collected, including IP address, device information, operating system, browser type, connection logs, and usage data.
1.3 Cookies and Similar Technologies: Cookies and related technologies are used to improve user experience and gather analytics information.
1.4 Methods of Collection: Information is collected from direct user input and automatically through server logs and tracking technologies.
1.5 Third-Party Sources: With consent, information may be collected from third-party platforms to personalize service experience.
1.6 Legal Basis: Data is processed based on user consent, contractual necessity, legal obligations, and legitimate interests in service improvement.
1.7 Children: Services are not intended for children under 13, and personal information from children is not knowingly collected.
2. Use of Information
Collected data may be used to provide VPN services, troubleshoot issues, analyze usage, improve performance, and provide customer support.
Information may also be used for personalization, communication, product updates, and marketing communications where consent is provided.
Aggregated and anonymized information may be used for analytics, research, and reporting.
Third-party providers may assist with hosting, maintenance, and support under contractual confidentiality requirements.
3. Data Retention
Data is retained only as long as needed for stated purposes or legal requirements. Retention duration depends on data type and processing context.
Users may request account deletion, subject to legal or legitimate business retention requirements.
Aggregated and anonymized data may be retained for longer periods for research and reporting.
Backups may be kept for disaster recovery and service integrity.
4. Data Security
Industry-standard safeguards such as encryption, access controls, and security assessments are used to protect data.
Secure transmission methods, such as SSL/TLS, are used for data transfer between user devices and service infrastructure.
In the event of a data breach, incident response procedures are followed, including mitigation and required notifications.
5. Third-Party Sharing
Information may be shared with trusted service providers necessary to operate and improve services.
Information may be disclosed when required by law or valid legal process.
In mergers, acquisitions, or business transfers, user information may be transferred as part of the transaction.
With consent, data may be shared for additional purposes not otherwise described.
6. Cookies and Tracking Technologies
Cookies, web beacons, and similar technologies may be used to improve functionality, analyze usage, and support personalization.
Third-party cookies may be used for analytics and advertising where consent applies.
Users can manage cookie preferences through browser settings, though disabling cookies may reduce functionality.
7. User Rights
Depending on applicable law, users may have rights to access, rectify, erase, restrict processing, object, and request data portability.
Users may withdraw consent at any time where processing is consent-based.
Requests can be made through customer support channels.
8. Policy Modifications
Terms and privacy details may be updated for legal compliance, service improvement, or operational reasons.
Material updates may be communicated through website notices, in-app notices, or email.
Continued use after updates indicates acceptance of revised terms.
9. Compliance With Laws
Users are responsible for lawful use of services and must not use the VPN for illegal activity or rights violations.
Service use is subject to applicable regulations, including export controls and valid legal requests.
10. Contact Information
For support, abuse reports, and privacy-related questions, contact SecureVPN support through available channels on the website.
11. Entire Agreement
This privacy policy and related terms form the complete agreement regarding service use, subject to applicable law.
Newsletter
If you subscribe to our newsletter, we store your email address, preferred language, and a consent record (timestamp, IP address, signup page) after you confirm via double opt-in. We use this data solely to send the newsletter. Emails contain no tracking pixels; link clicks are counted only in aggregate. You can unsubscribe with one click in any email, and you may request export or deletion of your data at any time via support.